DM & Chat automation for E-commerce
People comment. You convert. CopperIQ builds a brand-specific DM automation that replies the moment someone comments on your post and continues the conversation in DMs to capture a consented email for offers and follow-ups. We design and implement the automation and connect it to Manychat or the chat platform you already use. You own the copy, replies and campaigns — we build the flow that makes them possible.
01Every comment becomes a DM — automatically
Built for instant engagement
A user comments on your post and receives a direct message in your brand voice with the next step: product info, a short story, a discount code or a link to buy. The aim is simple — move the conversation forward and ask for an email with clear consent. You keep control of what’s said; we make sure it fires at the right moment.
02From marketing to operations — automate what slows you down
Explore automation across your organisation
Beyond social chat, CopperIQ removes repetitive work elsewhere: order intake from emails or PDFs, invoice checks, contract updates, purchase-price changes, logistics documents (including signatures and photos), shared inbox triage, job applications and internal knowledge access. Same approach every time — use your data, remove repetition, flag exceptions early.
Discovery
We analyze your processes and identify bottlenecks.
Build
We create tailored automations based on your real workflows and data.
Integration
We connect directly into your existing systems.
Optimize
We monitor and improve continuously as you scale.
03Comment → DM → email capture → offer
How it works
We map your goals, write the logic and implement the flow in Manychat or your chosen tool. Triggers fire on post comments, story mentions or specific keywords. The DM asks for an email to send relevant updates or a one-time code. Once captured, the contact is tagged and handed off to your CRM or email platform. You run the campaigns; we build the automation that feeds them.
04You own the messages — we wire the plumbing
Data, ownership and handoff
All copy, discount codes and reply rules come from your team. We configure the flow, tags, consent steps and routing so captured emails and preferences land where you need them. We don’t build emails, send campaigns or answer DMs on your behalf. Our responsibility is the automation; your team controls the conversation.
05Improve capture rates without adding headcount
Optimise what works
We review flow performance inside the chat platform, tighten triggers and refine the steps that lead to email capture. Small changes in timing or wording compound fast. You’ll see which hooks drive replies and which paths stall — and you keep full oversight of what goes live.
06What clients say
Why companies love working with us.
Clients love working with us because we focus on practical AI that drives real business value. Our solutions boost efficiency without adding complexity, integrate seamlessly into existing tech stacks, and are supported by one dedicated team from discovery to delivery.
Plus, we provide transparent insights and measurable outcomes every step of the way.
Content production without the busywork
With the content platform from CopperIQ we now use AI to draft and prepare blog posts and articles based on our own inputs and guidelines. It helps us move faster on content while keeping the tone consistent across clients and channels.
Our info inbox finally runs itself
Thanks to the automations AI now handles our info mailbox: it reads incoming emails, routes them to the right place and keeps track of what needs a reply. The team spends far less time forwarding and sorting messages, and more time actually solving client issues.
The fastest way to get the right answer
With our internal knowledge chat powered by CopperIQ, colleagues can search across product specs and technical details in one place. Instead of digging through documents, they get accurate answers in seconds and can help customers much faster.
From messy inbox to ready-to-book orders
CopperIQ built an automation that reads our incoming emails, extracts lead and order details and sends them straight into our CRM and our ERP. Quote requests from email are turned into draft offers and orders automatically, so our team only needs to review and confirm. It removes a large part of the manual data entry and saves us a lot of time in busy periods.
Leads now find the right person instantly
CopperIQ's AI automation capture our incoming leads, forwards them to the right colleague and files them in the correct CRM records. Follow-up is faster, handovers are clearer and creating orders for new clients has become a lot more straightforward.
07Start on Meta — add more when it makes sense
Ready for your channels
Launch on Instagram and Facebook via Manychat. Add WhatsApp Business, site chat or SMS later. One logic, many touchpoints. No new headcount, no extra systems to learn — just a reliable automation that turns comments into conversations and conversations into contacts.
08Start your free demo
Start automating your business processes today.
Stop wasting time on manual tasks. Discover how AI-powered automation pays off fast. Let’s explore how AI-powered process automation can transform your operations. Schedule a free demo or contact us to discover what’s possible.